Cookies

We use cookies (Google Analytics, Facebook) to provide you with the best possible experience. Details can be found in our Privacy Policy.

Cookie settings

I reject
I accept

Cookie settings

Karaoke Spot Terms and Conditions

Karaoke Spot and booking regulations at www.karaokespot.pl

§1. Definitions

  1. Organizer – the organizer and owner of Karaoke Spot is Hilbert sp. z o. o. (address: ul. Cechowa 51/5, 30-614 Kraków, NIP: 6793358218, REGON: 544049077). E-mail address: booking@karaokespot.pl.
  2. Regulations – means the regulations specifying the rules for using the Services provided by the Organizer.
  3. Customer – a natural person, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, who performs or uses or has used the Services provided by the Organizer, including persons staying in the Premises.
  4. Portal – the website www.karaokespot.pl enabling Customers to make reservations for Services.
  5. Service – all services provided by the Organizer, in particular: paid rental of karaoke rooms for a specified period of time, sale of food and drinks and paid services related to the organization of thematic events, as well as services enabling the making of reservations.
  6. Premises – the place where the Services are provided by the Organizer, located in Krakow at ul. Westerplatte 13/7.
  7. Price List – a document containing current prices for Services.

§2. General Provisions

  1. All Services provided by the Organizer take place in Krakow – address: ul. Westreplatte 13/7, 31-055 Krakow.
  2. The Venue has separate rooms available for rent for the purpose of organizing karaoke and/or themed parties.
  3. Customers are obliged to read the Regulations, and staying in the Venue and using the Services provided by the Organizer is tantamount to acceptance and adoption of the terms of the Regulations.
  4. All persons are obliged to comply with the Regulations and staff recommendations in connection with the use of the Services.

§3. Rules for using the Premises

  1. While staying in the Premises, you must strictly follow the staff's instructions.
  2. The Venue staff may ask a person to leave the Venue at any time if they pose a threat to the safety of the staff, other people, or the Venue infrastructure, without refunding the entry fee paid.
  3. The Organizer and the staff may refuse to provide Services to persons under the influence of alcohol or other intoxicating substances, or in a situation where such a person poses a threat to the safety of the staff, other persons, or the infrastructure of the Venue.
  4. Priority for the Services provided by the Organizer is given to Customers with prior reservations.
  5. The Venue's opening hours are determined by the Organizer. Venue opening and closing hours may change depending on the day and the Organizer's decision.
  6. Children under 13 years of age may stay in the Premises only under the supervision of an adult.
  7. Minors under 18 years of age using the Services declare that they have the appropriate consent of their parents or legal guardians.
  8. The Organizer is not responsible for minors staying in the Venue.
  9. Food and beverages (including alcoholic beverages) purchased at the Venue may only be consumed on the Venue. Bringing in and consuming food and beverages purchased outside the Venue is prohibited, unless prior arrangement has been made with the Organizer or Venue staff and appropriate permission has been obtained (e.g., a birthday cake).
  10. Alcoholic beverages are sold and served only to persons over 18 years of age.
  11. If staff have any doubts about the age of a person ordering alcohol, they have the right to request a photo ID with their date of birth. If the person fails to provide such identification, staff have the right to refuse to sell them alcoholic beverages.
  12. The staff may refuse to sell or serve alcohol to intoxicated persons
  13. It is prohibited to bring or consume illegal drugs into the Premises.
  14. Smoking of tobacco products and their electronic equivalents is prohibited in the Premises.
  15. Pets are not allowed in the Premises.
  16. Persons using the Services are aware of and consent to the possibility of recording their image in the form of audiovisual recordings and photographs, including as persons constituting a detail of the whole.

§4. Safety rules

  1. The Premises are equipped with monitoring to ensure the safety of persons staying in the Premises and the protection of property.
  2. Persons staying in the Venue are required to behave in a manner that does not endanger their own safety or the safety of others. In particular, they are prohibited from behaving in an aggressive or dangerous manner that poses a threat to other persons staying in the Venue. In such a situation, the staff may ask such a person to leave the Venue without refunding entry fees.
  3. It is prohibited to bring any illegal substances and items into the Venue, including firearms, gas weapons, knives, sharp and dangerous items, as well as pyrotechnic products and other items that may pose a threat to people and the Venue's infrastructure.
  4. Staff may ask to see the contents of a backpack, handbag, shopping bag, etc. if they suspect a person is in possession of items prohibited by the Rules and Regulations. If the contents are not presented, staff have the right to refuse entry without refund.
  5. Staff, Organizer, and security may retain sharp and dangerous objects for safety reasons.
  6. The Venue contains audiovisual equipment (sound system, video) that may cause impairment or even hearing loss. Loud music and flickering images may be played during use of the Services. Individuals with any contraindications should not use the Services offered by the Organizer. By staying at the Venue, individuals acknowledge the above information and assume responsibility for any damage to their health caused by the operation of these devices.
  7. Persons staying in the Venue are obliged to strictly follow the instructions of the Organizer and the staff.
  8. The premises are covered by security services provided by external companies. In the event of any threat to occupants or property, the staff has the right to call security.
  9. The organizer is not responsible for the actions and/or omissions of security companies. Any claims related to this should be directed to the security companies.
  10. Persons who have previously been ordered to leave the Premises and who nevertheless attempt to remain there may be asked to leave by the Premises staff or a security company.

§5. Reservations

  1. Reservations at the Venue can be made in person at the Venue or via the Portal.
  2. Reservations are made for a specific day, time, duration of the Service and number of people.
  3. Reservation involves payment of a fee for the Service in accordance with the Price List.
  4. Confirmation of the reservation is proof of payment and a reservation document in the case of a personal reservation at the Venue or confirmation received at the indicated e-mail address in the case of a reservation via the Portal.
  5. The organizer is not responsible for incorrectly made reservations.
  6. Reservation date changes are only possible once, no later than 24 hours before the reservation date. Confirmation of a successful reservation date change is provided by a confirmation issued at the Venue or, in the case of reservations made via the Portal, by receiving an email confirming the change.
  7. If the reservation is cancelled no later than 48 hours before the booked date, the full amount paid may be refunded.
  8. If a reservation is cancelled less than 48 hours before the booked date, no refund will be made.
  9. In order to change or cancel a reservation, this fact must be reported in person at the Venue or, if the reservation was made via the Portal, by sending an e-mail to the Organizer's e-mail address booking@karaokespot.pl.
  10. Confirmation of a successful cancellation of the reservation is the confirmation issued at the Premises or, in the case of a reservation made via the Portal, the receipt of an e-mail confirming the cancellation of the reservation.
  11. Failure to show up for a Customer who has made a reservation within 20 minutes of the start of the reservation will result in the reservation being forfeited without any refund.
  12. The organizer reserves the right to cancel the reservation without giving any reason at any time with a full refund of the costs paid.
  13. The refund of the amounts paid in the cases specified in the Regulations will take place within 14 days from the date the Customer receives confirmation of the cancellation of the reservation.
  14. If fewer people than specified in the reservation show up and this is not reported at least 48 hours before the reservation, the fee paid will not be refunded.
  15. It is permissible to bring a larger number of people and allow them to participate in the event for an appropriate fee specified in the Price List, only if it is possible to accommodate an increased number of people in the booked room, which is decided by the Organizer.
  16. Online payments are handled by an external operator and are subject to its terms and conditions.
  17. Reservations are subject to the provision of truthful information as indicated in the appropriate form, and the Client's review and acceptance of the Terms and Conditions and Privacy Policy. By making a reservation and using the Services, the Client confirms their acceptance of the Terms and Conditions and Privacy Policy.
  18. The Client declares that the data provided in the reservation form is true and does not violate the rights of third parties.
  19. The Organizer reserves the right to carry out maintenance work on the Portal, which may cause difficulties or prevent Customers from using the Services (reservations).
  20. Technical requirements for the proper functioning of the Portal are: Internet connection, web browser, active e-mail account, telephone.
  21. The price list may change, but this will not affect reservations already made.
  22. The Customer who is a consumer does not have the right to withdraw from the reservation of the Service made via the Portal in accordance with Article 38, paragraph 12 of the Act on Consumer Rights, i.e. in relation to contracts for the provision of services related to entertainment, sporting or cultural events, if the contract specifies the day or period of service provision.

§6. Liability

  1. The Organizer is not responsible in particular for:
  1. items left or lost in the Premises;
  2. items damaged through no fault of the Organizer;
  3. bodily injuries and their consequences not caused by the fault of the Organizer;
  4. random events that may prevent the provision of the Service (e.g. power failure, force majeure, evacuations ordered by the relevant services).
  1. Parents or legal guardians are responsible for children staying at the Venue. The Organizer is not responsible for children left unattended.
  2. The Client and the person causing damage to property in the Premises will be obliged to cover the damage caused, in particular to pay the appropriate amounts:
  1. vomiting, urinating or defecating in the Premises – PLN 500;
  2. soiling of sofas, in particular as a result of walking on them, spills, soiling with other things – PLN 400;
  3. destruction of the microphone – PLN 400
  4. destruction of the TV or display – PLN 1,000
  5. destruction of the control tablet – PLN 800
  6. destruction of air conditioning – PLN 800
  7. damage, flooding, dirt on walls – PLN 500
  8. destruction of acoustic doors – PLN 1,000
  9. Losing a locker key – PLN 30
  1. The amounts specified above may be cumulative. The Organizer reserves the right to seek compensation in excess of the amounts specified above.
  2. Persons who cause damage to the Premises shall be held civilly and criminally liable.

§7. Complaints

  1. Any complaints regarding the Services can be submitted by e-mail to the following address: booking@karaokespot.pl.
  2. The Organizer will consider and respond to the complaint submitted by the Customer immediately, no later than within 14 days from the date of receipt of the complaint.
  3. The complaint should include the name and surname of the person submitting the complaint, address details, e-mail address to which the response to the complaint is to be sent, a detailed description of the defect and the date it was discovered, as well as the Customer's preferred method of responding to the complaint.
  4. A user who is a consumer has the option of using out-of-court methods of settling complaints and pursuing claims.
  5. The possibility of using available out-of-court complaint and redress procedures is possible after the complaint procedure is completed and is voluntary, meaning both parties must consent to the procedure. The Organizer consents to participating in out-of-court dispute resolution proceedings with consumers.
  6. Detailed information on out-of-court complaint and redress procedures, as well as the rules for accessing these procedures, are available at the following addresses:
  1. In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR), the consumer may use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr.

§8. Personal data

  1. The administrator of personal data is the Organizer.
  2. Providing personal data in order to use the Services provided by the Organizer is voluntary, but necessary for the submission, implementation and performance of the Service.
  3. Detailed information on the processing of personal data can be found in the Privacy Policy document.

§9. Final provisions

  1. These Regulations are available at any time on the website www.karaokespot.pl and in the Venue.
  2. In matters not regulated by the provisions of these Regulations, the relevant provisions of civil law shall apply, including provisions regulating the rights and obligations of consumers.
  3. All rights (including copyrights) to available designs, documents (including forms), photos, logos belong exclusively to the Organizer or entities cooperating with it.
  4. The Organizer reserves the right to change these Regulations. The price list constitutes an integral part of the Regulations.
  5. These regulations were published on 18/08/2023

‍